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The Explore Phase starts at the very beginning of our relationship and typically includes:
In the initial Explore Phase, even before you commit to our software, we're already laying the groundwork for your success. Our early conversations focus on understanding your needs through targeted questions. We explore two key areas:
We'll send you a calendar link so you can easily reserve a 90-minute demo time that works best for your team. Feel free to invite as many team members as you'd like, from anywhere in the world. A demo is a convenient and low-risk way to explore our solutions, and you're in control of the process, guiding the demonstration to focus on your specific needs and interests.
During the Choosing Hertzler step of the Explore stage, we move beyond initial discussions to demonstrate precisely how our solutions address your unique challenges. These demonstrations showcase the practical application of our products to your specific needs. We'll also engage technical experts as needed to ensure all questions are thoroughly answered for both of us.
Throughout this process, we'll analyze your current operational landscape and its impact on your business, identifying key improvement strategies. The Choosing Hertzler step concludes when you select us as your provider for a real-time system that delivers actionable insights.
The Evaluate Phase begins after you've selected GainSeeker and/or GS Premier. This phase typically includes:
Our design service is a focused one-to-two-day on-site planning session. Our team collaborates closely with yours to detail your GainSeeker deployment. This collaborative workshop brings key stakeholders together to:
Our thorough planning process results in a precise and comprehensive statement of work, providing you with all the information necessary to make a well-informed decision about the project.
The Evaluate Phase concludes when you complete your procurement process.
The Engage Phase starts when we receive your purchase order for software, services, or both. This phase typically includes:
For GainSeeker specifically, we collaborate with your team to ensure a smooth project launch. Deployment often involves on-site support for connecting your shop floor equipment and integrating software systems within your network. As your team becomes more familiar with the system, we typically transition to a blended on-site and remote support approach.
Effective training is crucial for successful deployment. We offer flexible training options, including "train-the-trainer" programs and end-user training tailored to your specific requirements. Our team will work with you to choose the right training modules, empowering your staff to use the system effectively and independently.
As your Hertzler software deployment nears completion, we want to ensure you achieve your key objectives. For larger projects, we'll conduct a formal, in-person implementation review. For other projects, this review may be a conference call.
Ultimately, you deploy GainSeeker or GS Premier to achieve a business goal, and we're committed to helping you succeed. We're constantly improving our processes and the value we deliver, and we'll support your team to ensure smooth daily operations.
At Hertzler Systems, we prioritize meeting your needs. Don't just take our word for it—visit Capterra.com, an independent B2B software review site, to read unbiased reviews of GainSeeker and GS Premier.
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